Cancellation Policy

Please note we hold a strict 24hr cancellation policy.
Cancellations within 24 hours of your appointment time will be charged 50% of your treatment cost.

Missed/forgotten or within 12hr notice unfortunately there will be a full charge of treatment.

We understand & can appreciate that every situation is different & sometimes cancellations can’t be avoided. This will be down to your therapist judgement. Failure to pay 50% will result in no further appointments made with us.

Punctuality & courtesy 

All of our appointments must be attended on time, in order for us to be on time for the rest of our day.

15mins late we will still charge full price but may have to cut down treatment depending on delay.